POLICY UPDATED AND EFFECTIVE DATE 02/02/2017
Defects or Damaged Items:
Upon receipt, please inspect your order immediately.
Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues.
- All defects and issues must be notified via email or text within that 3-day window, and must include order number and images of the issue.
- Any item defects found after 3 days of receiving the shipment will be assessed a restocking fee to be returned.
- We cannot make exceptions once you have had the merchandise in your care for a longer period, removed tags, altered, stained, washed or worn. **Please Read below what does not qualify for a return.
To Email: email@example.com
To Text: 325-864-0378
**Returns will be issued refunds in the form of store credit.**
- All Sale Items are Final. No Returns on Sale Items. The terms “Final Sale” or “Clearance” means an item cannot be returned or exchanged.
- Also final sale items that cannot be returned or exchange: lingerie, undergarments, hair accessories, earrings, jewelry, sunglasses, gift cards, e-certificates.
- Returns must be in original, unused, unworn condition with no defects, no stains, no Pet Hair, no smells or signs that the item has been worn or used, with all tags attached and all package slips included with the return.
- Please allow up to 5-7 business days to process your return once we receive it.
- Returns must be received within 15 days of receiving your order (unless otherwise noted at purchase), at our warehouse. For returned items past 15 day return period will not be accepted for return or exchange.
Shipping charges are not refundable. We are not responsible for returned shipping costs.
Exchanges are only for the same item in different size or color. Due to our limited quantities per unique style we can't guarantee an exchange will be possible.
- Exchanges must be made within 15 days of the original purchase date.
- The item you return must meet all the return guidelines listed above.
- Please contact customer service at firstname.lastname@example.org. Please provide the order # for faster service and add Exchange in the subject line. Along with the reason for your exchange.
- Ship your return item back. Once we receive the return item (please allow up to 7 business days for processing), we will ship out your new item.
- If we are currently sold out of the size or color desired, we will be unable to process an exchange so please refer to the return instructions above.
To Ship back your order:
- Returns is the customer’s responsibility, this includes the shipping cost to return an item back.
- Fill out the Return/Exchange Slip
- If possible, utilize the mailer bag for clothing and utilize the original box for shoes when possible.
- Feel free to ship your orders back with the carrier of your choice.
- Include the original packing slip, your name and email address (one used to place order) in the return.
Please send your returns to:
DMD FASHIONISTAS Returns
5242 Shady Glen Ln.
Abilene, TX 79606
** Each item is photographed to it's very best to display accurate colors, measurements and patterns. Please beware that various computer/mobile devices have different color display profiles. Items with slight variances will not be considered defective, as each item may be unique in pattern/color.